Frequently Asked Questions

We accept a variety of insurance plans: Please check our insurance page AND call your insurance company to verify

Virtual appointments are conducted through Zoom.

Your first appointment will involve a comprehensive assessment of your mental health history and current concerns. This sessions helps us create a personalized treatment plan tailored to your needs.

You can schedule a session easily by visiting our booking page.(https://autumnhw.intakeq.com/booking)

Medication Management, Therapy, and Care Coordination

Currently, our services are available exclusively to residents of Texas. We are exploring options to expand our reach, so please check back for updates.

If your insurance provider is not listed, please contact us at info@autumnhw.sprucecare.com (info@autumnhw.sprucecare.com)as we may still be able to accommodate you and often update our accepted insurances.

Find a quiet, private space where you won’t be interrupted. Log onto zoom 10 minutes before your first session to test your Internet connection, and have any relevant medical information readily available.

We comply with HIPAA regulations (https://www.ama-assn.org/practice-management/hipaa/hipaa-privacy-rule#:~:text=The%20HIPAA%20Privacy%20Rule%20provides,records%20and%20to%20request%20corrections.)to ensure all your personal and medical information is kept confidential and secure during every interaction with our practice.

Yes, you can cancel or reschedule your appointment via our booking platform. Please do so at least 72 hours in advance to avoid a cancellation fee.

We accept various forms of payment. Please contact us directly for more detailed information on your payment options.

Most questions are answered on our website. If after looking at your question remains unanswered, the best way to reach us is by email.